Answer Every Call. Book Every Job.
Norris answers your business line 24/7 — handling customer questions, capturing every caller's details, booking appointments, and transferring urgent calls to your team.
7-day free trial · Card required · No long-term contract · Keep your current number
Cancel before your trial ends to avoid being charged.
The cost of missed calls
A missed call is usually a lost job
When a homeowner can’t reach you, they don’t wait — they call the next company. Norris makes sure there’s always someone to answer.
Voicemail is a dead end
Most homeowners who reach voicemail don’t leave one — they call the next company on the list.
The fastest pickup wins
When a job is urgent, people call around until someone answers — not until someone calls back.
One job covers the month
Typical HVAC, plumbing, electrical, and roofing repairs run from a few hundred to a few thousand dollars — often more than a month of Norris on a single booked job.¹
¹ Typical repair cost ranges, HomeAdvisor cost guides: HVAC, plumbing, electrical, and roofing repair costs.
Without Norris Answers
- Calls go to voicemail
- Missed opportunities
- Lost revenue
- After-hours dead ends
With Norris Answers
- Every call answered
- Leads captured
- Appointments booked
- Instant notifications
Features
Everything you need to capture more jobs
An answering service built specifically for home service businesses.
24/7 Call Answering
Picks up every call day or night — dinner rushes, holidays, weekends, and after hours included.
Lead Capture
Collects names, phone numbers, addresses, and job details so your team has everything up front.
Appointment Booking
Books into your connected calendar or directly with your technicians, based on their real availability.
Warm Transfers
Hands urgent callers to an available team member using rules you set, so emergencies reach a person.
Email Lead Summaries
Sends your team an email with the caller, the issue, and the outcome the moment a call ends.
Recordings & Transcripts
Every call is recorded and transcribed, so you can review exactly what was said.
How it works
From ringing phone to handled call in 4 steps
No new hardware, no complicated setup. Norris works with the number you already have.
- 1
Customer calls
A new or existing customer dials your business line — any time, any day.
- 2
Norris answers
It picks up on the first ring with a natural, on-brand greeting.
- 3
It handles the call
Answers questions, captures the caller’s details, and books, transfers, or routes based on your rules.
- 4
Your team gets the summary
An email lands the moment the call ends, with the caller, the issue, and what Norris did.
Industries
Built for how home service businesses actually work
Norris is set up for the calls your trade handles every day. Pick your industry.
HVAC
Common call types Norris handles
- No-heat & no-cool emergencies
- Seasonal tune-up bookings
- New system estimates
- Maintenance plan renewals
Call handling and routing set up for your hvac business.
ROI estimate
Put a number on the calls you're missing
Adjust the inputs to match your business. Every figure is an estimate you control.
Quick presets
Your typical profit — not revenue — on one completed job.
A conservative starting point is 30–40%.
Recovered profit / month
$3,150
≈ 7 jobs booked
Recovered profit / year
$37,800
Before the Norris subscription
Estimates only. Actual results depend on your call volume, close rate, pricing, and how you configure Norris. This tool doesn't collect your inputs.
The dashboard
See exactly what happened on every call
Calls, captured leads, booked appointments, recordings, and transcripts — in one place.
Calls answered
149
12% vs previous 30 days
Leads captured
111
74% of answered calls
Appointments booked
63
57% of leads
Needs attention
3
1 urgent · 2 high priority
Call activity
Outcomes
- Appointment booked63 · 42%
- Lead captured48 · 32%
- Transferred21 · 14%
- No action needed17 · 12%
Recent calls
- Booked
Sarah Mitchell
AC not cooling
2m ago
- Booked
James Carter
Water heater leak
18m ago
- Lead
(555) 018-4420
Panel upgrade quote
41m ago
- Transferred
Diego Romero
After-hours no heat
1h ago
Call detail — Sarah Mitchell
Appointment booked“AC stopped cooling overnight. Caller mentioned a newborn at home and asked for the first available visit.”
Illustration of the customer dashboard with sample data.
Built for the calls that can't wait.
Norris Answers was built in Knoxville, Tennessee to give home-service businesses a better way to handle every customer call. We built Norris around a simple idea: when someone needs help, your business should be ready to answer—even when you can't get to the phone.
From answering questions and capturing leads to booking jobs and handling urgent calls, Norris is designed to help small service businesses deliver the kind of responsiveness customers expect without adding another person to the phones.
Pricing
Straightforward plans that pay for themselves
Every plan includes a 7-day free trial. Card required. No setup fees, no long-term contract. Cancel before your trial ends to avoid being charged.
Essential
For solo operators and small crews ready to stop missing calls.
250 talk minutes included
Extra minutes $0.60/min, or prepay $54 per 100-minute bundle.
Start free trial- Answers every call 24/7
- Captures caller name, number, address & job details
- Books appointments with your calendar or technicians
- Warm transfers for urgent calls
- Email lead summaries after every call
- Call recordings & full transcripts
- Spam & robocall detection
Growth
For established teams with steady, everyday call volume.
500 talk minutes included
Extra minutes $0.50/min, or prepay $44 per 100-minute bundle.
Start free trial- Everything in Essential
- More included minutes for steady call volume
- Lower per-minute overage rate
- Priority support
Pro
For high-volume operations running multiple crews or locations.
1,000 talk minutes included
Extra minutes $0.40/min, or prepay $34 per 100-minute bundle.
Start free trial- Everything in Growth
- Highest included minutes
- Lowest per-minute overage rate
- Dedicated onboarding
Talk minutes are the time Norris spends on calls each month. Higher volume or multi-location needs? Get in touch.
FAQ
Questions, answered
The basics on how Norris works with your business.
Stop Losing Customers to Missed Calls
Tell us about your business and we'll walk you through how Norris would handle your calls. Or set up a free demo and hear Norris answer as your business right now.
- Walkthrough tailored to your trade
- Custom ROI estimate
- No commitment required